Terms and Conditions
Santuario Luxury Vacation Residences works tirelessly to make your stay in Santa Fe as enjoyable as possible. We want you to experience the red and green chile, the fresh mountain air, the plethora of artists and art galleries, the margarita trail, the wide variety of shops and so much more that Santa Fe has to offer. We are here to help you do that.
Ultimately, what we ask is that you treat this property like it is your own. Please respect the unit and the effort and time we spend to make it beautiful for you and other guests.
Please review our terms and conditions below and be sure to contact us prior to your arrival date if you have any questions or concerns regarding them. Thank you!
TERMS AND CONDITIONS
If you made your reservation using a third-party online travel agent; such as Airbnb, VRBO, Homeaway or any other travel agent, please refer to that third party cancellation policy sent to you through them.
PAYMENTS AND CANCELLATIONS:
***Note: For all reservations, if a reservation has already begun (the check-in has passed) there will be no refund or credit given for the unused nights.
If you booked through AdobeStar Properties or Santuario Luxury Vaction Residences Directly:
Reservations of 29 days or less:
A 50% deposit charged to a credit card is required at the time your reservation is confirmed and will be applied to the total amount due. The final payment is due 30 days before your arrival and will automatically be charged to your credit card unless other payment arrangements have been made.
If you cancel your stay 30 days or more before your arrival date, your deposit will be refunded, less a handling fee in the amount of 10% of the gross room rate amount. If you cancel less than 30 days before your arrival date, you will receive no refund unless we are able to re-book the unit for the same time period at the same rate. In that instance, you will be refunded 75% of the gross room rate received from the replacement booking.
Reservations of 30 days or more:
A 50% deposit charged to a credit card is required at the time the reservation is confirmed and will be applied to the total amount due. The final payment is due no later than 60 days before your arrival IN THE FORM OF A PERSONAL, eCHECK OR CERTIFIED CHECK.
If you cancel your stay 60 days or more before your arrival date, your deposit will be refunded, less a handling fee in the amount of 10% of the gross room rate amount. If you cancel less than 60 days before your arrival date, you will receive no refund unless we are able to re-book the unit for the same time period at the same rate. In that instance, you will be refunded 75% of the gross room rate received from the replacement booking.
We accept VISA, MASTERCARD, AMERICAN EXPRESS, cash, personal, eCheck and certified checks, as well as money orders.
IF YOU BOOKED THROUGH AIRBNB:
A 50% refund is given if the guest cancels a reservation at least 30 days before check-in. If the Airbnb guest decides to cancel when there are less than 30 days left until check-in or after check-in, the accommodation fees will not be returned.
IF YOU BOOKED THROUGH VRBO or HOMEAWAY:
If you cancel at least 60 days before check-in you will get back 100% of the amount you have paid. If you cancel between 30 and 60 days before check-in, you will get back 50%. Otherwise, you will not receive a refund.
CONTACT & BILLING INFORMATION
As is standard practice in any accommodation, we require a valid credit card, address, phone number, email, vehicle and license plate information to be on file before access is granted to any unit.
Contact information is required so we can contact you and identify you as one of our guests, both for your safety and in the event of an emergency.
***Regardless of third-party protection and booking procedures, Santuario Luxury Vacation Rentals requires the valid credit card and billing information requirements mentioned above. After booking, our office will contact you directly if additional information is needed. A valid credit card must be on file for incidental charges, including smoking, excessive cleaning or any other damage NOT covered by the Rental Guardian Rental Protection Insurance.
DAMAGE DEPOSIT & INSURANCE:
For your protection, when booking with Santuario Luxury Vacation Rentals directly, there is a required $25 non-refundable fee for each reservation which issues the guest a policy for Rental Damage Protection through Rental Guardian. Rental Damage Protection (RDP) provides coverage against accidental damage to the vacation rental property during your stay. RDP in most cases replaces the need for a security deposit. Coverage is subject to program terms and conditions. Click here to review coverage.
Note: For stays lasting longer than 30 consecutive nights, a second policy will need to be purchased through Santuario directly, and an additional $25 will be charged to the guest on a separate transaction.
OPTIONAL TRAVEL INSURANCE (NOT DAMAGE INSURANCE):
Guests may have the option to purchase Play Travel Insurance from Rental Guardian. The travel insurance is charged at a cost of 10.8% of the total reservation charges. This covers you in the event of medical, personal or mechanical cancellations beyond your control. For questions regarding travel insurance, please contact Nationwide, Rental Guardian at 1-833-610-0736. Click on this link for a Travel Insurance Quick Reference Guide.
When booking with HomeAway/VRBO there is a required $25 non-refundable fee each reservation which issues the guest a policy for Rental Damage Protection through Rental Guardian. Rental Damage Protection (RDP) provides coverage against accidental damage to the vacation rental property during your stay. RDP in most cases replaces the need for a security deposit. Coverage is subject to program terms and conditions. Click here to review coverage.
You are automatically covered for up to $1,000,000 of damage protection, at no additional fee, premium or deductible when booking through Airbnb.
We guarantee check-in by 4:00 pm with a personalized check-in procedure. This is meant to assist and protect our guests and owners. For an additional fee, you can arrange for an earlier check-in that will guarantee the readiness of the unit by 2:00 pm or 3:00 pm. Please contact our guest services team to check on details and availability.
In the event that we have the unit prepared earlier than 4:00 pm, we will call you and let you know that you have the option to check-in early without being charged a fee, but please remember that this is by no means a guarantee. We want you to enjoy your stay as much as possible, but we also need the time to make things perfect for you.
Check-out time is 10:00 am. If a later check-out has not been arranged, please observe our 10:00 am check-out time so that we can perform our housekeeping and maintenance tasks for the next guest’s arrival. We want it to be as clean for our next guests as it was for you.
***For an additional fee of $100 per hour, you can arrange for a later check-out time of 11:00 am or 12:00 pm. Please contact our guest services team to check on details and availability.
Property management will do a walk-through of the unit after your departure to ensure that there has been no damage to the unit, or any property left behind. If you would prefer to be present during the walk-through, please let our office know. If you depart without being present during our walk-through, we will inform you of the damage and work with you to have the appropriate amount deducted from your security deposit, claimed through your insurance policy and/or charged to your credit card on file, whichever is appropriate.
FOR LINCOLN TOWER & WATER STREET RESIDENCE GUESTS:
Please return any parking pass that was assigned to you, as a $200 fee will be charged for any parking cards that are not returned upon check-out.
Smoking is prohibited in all the indoor areas within the property without exception. If a smoking violation occurs in a unit, the guest will be charged an additional $250 non-refundable cleaning fee.
Dogs are only allowed at pet-friendly properties. We do not allow cats or other animals in any of our properties. Dogs that accompany a reservation must be approved by management before booking. They must be 30lbs or less, housebroken, non-barking and at least two years old. If your dog meets the requirements above or has been approved by property management, a $60 per pet per week additional fee plus taxes will be added to your reservation. We ask that you refrain from allowing your dog onto any of the beds or furniture.
We require mid-stay clean(s) for stays of ten nights or more, or once a week depending on the duration of your stay with us. Each mid-stay clean fee is equal to one-half of the exit cleaning fee. The mid-stay cleans will be scheduled by property management prior to your arrival. This cleaning service is a general tidying of the unit in which housekeeping will change out all bedroom and bathroom linens as well as restocking of toiletries and other added amenities.